FAQs

Can I cancel my order after placing it?

Orders can only be cancelled before they are processed, packed, or dispatched. Once processing has started, cancellation may not be possible.

How long does it take to process an order?

Most orders are processed within 1–2 business days after successful payment confirmation.

How long will delivery take?

Domestic orders are generally delivered within 7–10 business days after dispatch. International delivery times vary depending on the destination country and customs clearance.

How can I track my order?

Once your order is shipped, tracking details will be sent via WhatsApp, SMS, or Email.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping charges and customs duties may apply.

Are shipping charges included in the product price?

No. Shipping charges are calculated separately based on parcel size, weight, destination, and courier rates.

What payment methods do you accept?

We accept UPI, Credit Cards, Debit Cards, Net Banking, and other payment methods supported by Razorpay.

Can I change my delivery address after placing an order?

Address changes may be possible only before the order is packed or dispatched. Contact us immediately if you need to make changes.

What happens if I enter the wrong address?

If an order is returned due to an incorrect or incomplete address, any re-shipping charges will be the responsibility of the customer.

What if I am unavailable during delivery?

Courier partners usually make multiple delivery attempts. If the shipment is returned due to unsuccessful delivery attempts, re-shipping charges may apply.

Do you accept returns?

No. We follow a strict No Return Policy except in verified cases involving damaged, missing, or incorrect products.

Do you offer refunds?

No. We follow a No Refund Policy. Refunds are only issued in exceptional situations such as order cancellation by Vaania or where a verified issue cannot be resolved through replacement or store credit.

What should I do if I receive a damaged product?

You must record a complete unboxing video and contact us on the same day the order is delivered.

What should I do if I receive the wrong item?

Please share your order number, product photos, and the complete unboxing video on the day of delivery for verification.

What if an item is missing from my package?

Missing item claims are accepted only when supported by a complete unboxing video recorded from opening the sealed package.

Why is an unboxing video mandatory?

The unboxing video helps verify transit damage, missing items, and incorrect shipments. Claims submitted without an unboxing video cannot be approved.

How long do I have to report an issue?

Any issue related to damage, missing items, or incorrect products must be reported on the same calendar day as delivery.

 

What happens if my claim is approved?

Depending on stock availability, we may provide a replacement. If a replacement is unavailable, store credit may be issued.

Are customized or personalized products eligible for return or refund?

No. Customized, personalized, and made-to-order products are non-returnable and non-refundable.

Who pays for return shipping if a claim is approved?

If a return or replacement is approved by Vaania, return shipping charges may be borne by us.

Do handcrafted products have slight variations?

Yes. Minor variations in color, finish, size, texture, or detailing are natural characteristics of handcrafted products and are not considered defects.

Will the product look exactly like the website images?

Actual colors and appearance may vary slightly due to screen settings, photography lighting, and handcrafted production variations.

Are international customers responsible for customs duties?

Yes. Any customs duties, import taxes, VAT, or local charges imposed by the destination country must be paid by the customer.

My tracking shows delivered, but I have not received the parcel. What should I do?

Please contact us immediately. We will coordinate with the courier partner to investigate the shipment status.